Return Policy

Return Policy

At MIYU JEWELS, every piece is crafted with intention and care. We stand behind the quality of our jewellery and want you to love what you wear.

Exchange Policy

We offer exchanges only — we do not accept returns or issue refunds on any orders.

  • Exchange requests must be raised within 7 days of delivery.
  • Items must be unused, unworn, and in their original packaging.
  • The item must be in the same condition as received — no signs of wear, damage, or alteration.

Non-Exchangeable Items

  • Custom-made & bespoke design orders
  • Earrings (for hygiene reasons)
  • Sale or discounted items
  • Items without original packaging

How to Request an Exchange

  1. Email us at [your email] within 7 days of receiving your order.
  2. Include your order number, a brief reason, and photos of the item.
  3. Our team will respond within 2–3 business days with next steps.

Exchange Shipping

Shipping charges for exchanges are borne by the customer. We recommend using a trackable courier service. MIYU JEWELS is not liable for items lost in transit.

Defective or Incorrect Items

In the rare case of a manufacturing defect or incorrect item received, please contact us immediately. We will make it right — at no additional cost to you.

For any queries, reach out to us at [your email]. We're here to help.